Fixed apps are no problem for ‘the Fixer’

fixed apps

Ever had an annoying problem that gobbled up heaps of your time, but you didn’t know how to simplify it, automate it, or solve it? Perhaps you need to have a closer look at a career in coding or programming? Coding doesn’t only solve complex scientific problems, and you don’t have to aspire to work at CSIRO or NASA.

A career in coding can give you problem-solving skills that end up saving businesses hundreds of thousands of hours – which means saving hundreds of thousands of dollars. Telstra domain specialist Jerome Marson has been working at Telstra for almost two years and his coding skills have been essential in developing a number of apps to streamline workplace efficiency.

“The biggest thing I wanted to get across is you can make solutions for smaller-scale problems, which enables staff to do their jobs better, or easier,” says Jerome. “I find taking away that daily frustration is incredibly rewarding.” Telstra employs more than 30,000 staff, and a task that used to take up a lot of time was finding a room to book for meetings that was the right size, in the right location, had the right technology, and available at the right time.

“It can be quite daunting to figure out what floors are available, which rooms are available,” explains Jerome. He was part of a team who developed an app that would find an appropriate room in a matter of seconds. “It’s very rewarding and it is innovation,” he says. “It’s [digitising] something that was quite a manual process.”

Telstra has one of the most used apps in Australia in its Telstra 24×7 App, which helps customers manage their services and track data usage. “Millions of people are accessing it every single day –it’s one of the top apps in the country,” says Jerome. It shows how coders had a unique opportunity to create something with significant magnitude and reach.

Other applications Jerome is helping to develop includes one which enables Telstra employees to document faulty equipment when they see it – while out on a jog or commuting to work – and instantly log the issue. Another app allows staff to escalate problems customers might be having with Telstra services when they see or hear about them in a social setting. “Something that might have been a real pain to do, you can just do it on your mobile,” says Jerome.

As one of the leading tech companies in the country, Telstra employs a massive amount of coders. Jerome enjoys being part of this large community, especially after coming from the small group of students who were interested in computer science when he was at school. “Demand [for coders] is high, it’s one of the most secure job industries at the moment,” he says.

– Penny Pryor


Jerome’s path to fixed apps:

> > Bachelor of Arts, Medieval and Early Modern Studies, The University of Queensland

> > Graduate Diploma of Education, UQ

> > Master of Information Technology, Swinburne University of Technology

> > Domain specialist, Telstra

Liked this article? Read about the 7 different paths to computer science careers.

Heather Catchpole

Author: Heather Catchpole

Heather co-founded Careers with STEM publisher Refraction Media. She loves storytelling, Asian food & dogs and has reported on science stories from live volcanoes and fossil digs

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