Client Insights Manager

    Liani Strauss

    Liani Strauss - Customer Insights Manager

    Want to land a cool gig in artificial intelligence? Takes notes from Liani Strauss, who’s a Client Insights Manager at Faethm AI.

    Liani jumped on a STEM study and career path after some encouragement from her high school maths teacher. She enrolled in a Bachelor of Engineering and never looked back!

    And now? Liani works as a Client Insights Manager for Faethm AI – a Sydney-based artificial intelligence platform that provides data on the impact of automation on economies, industries, companies, jobs, tasks, skills and people. Their SaaS (software as a service) platform is trained on billions of data points to make AI-powered predictions about the future. It’s used by governments and companies in Australia, North America and the UK.

    In her role, Liani leads the post-sales client experience across accounts, which includes onboarding, strategic analysis, platform adoption and expansion. “I work to build relationships with relevant stakeholders, and act as the interface for insights advisory,” she explains. “By understanding client objectives, I work alongside clients to identify and articulate how Faethm insights support technology, human capital and transformation strategy.”

    Currently, she’s particularly focused on helping businesses keep people employed as technology changes the way we work, as well as using data and insights to understand where and how to deploy learning and development to keep up with the implementation of emerging technologies.

    RELATED: Kicking off a career in artificial intelligence

    Working in STEM

    Liani believes there are so many different job options to pursue outside of the mainstream when it comes to STEM – and that exciting opportunities are popping up for everyone.

    “I believe the emerging technologies we are seeing now will make coding and things like app development available to everyone, even if you are not super technically inclined,” she says.

    She also feels that diversity in STEM is key as it gives perspective, which brings us to better solutions quicker.

    Advice for future STEM pros

    Liani’s top tip for young people starting out in STEM is to believe in themselves. “Give it a try,” she says. “STEM careers really open up the opportunity of creating the world we want to live in.”

    Liani’s STEM study and career path to becoming a Customer Insights Manager at Faethm AI

    • Bachelor of Engineering (Industrial Engineering), Stellenbosch University
    • Process Engineering Intern, Orbital UAV
    • Strategy Coordinator, Step Change
    • Maths Tutor, Alchemy Tuition
    • Junior Project Engineer, Peloton Constructions
    • Insights Analyst, Faethm AI
    • Customer Insights Manager, Faethm AI

    This story originally appears in Careers with STEM: Technology 2021.

    Louise Meers

    Author: Louise Meers

    Louise is Careers with STEM’s digital content strategist. She has a journalism degree from the University of Technology, Sydney and has spent over a decade writing for youth. She is passionate about inspiring young people to achieve their biggest goals and build a better future.


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