Mr Fix-It

    Troy Poulter

    Troy Poulter was still in high school when he began doing freelance web design work, so it surprised nobody when he chose a career in IT.

    “I was always that kid in primary and high school who the teachers would call when they had computer problems,” he admits.

    “My dad is a plumber and I loved that he would make a house work and connect,” says Troy, who trod a slightly different path to his own job connecting and creating.

    “I still wanted to help connect systems and create new things. IT and programming was a great way to do that.”

    Troy enrolled in a Bachelor of Information Technology Co-Op degree at University of Technology Sydney (UTS), because he liked the practical component promised via two six-month internships.

    His first internship at Commonwealth Bank (CBA) saw him working on a project to improve NetBank, the bank’s online banking website. This led to an additional six-month contract with the bank as a business analyst. His next internship involved a programming role with an Australian logistics software company, WiseTech Global.

    On bank

    He’s now back at CBA as a graduate software engineer, working on the bank’s AI-driven chatbot, Ceba – which is a first for the banking industry in Australia.

    He’s also a ‘scrum master’ for his team, which involves running their daily meetings and helping meet their goals.

    “As a scrum master, I help the team stay focused by acting as traffic controller for any incoming distractions,” he says.

    As a young person without preconceptions of traditional ways of working, Troy’s perspective is valued.

    “I’m working on a chatbot project, which uses machine learning and AI capabilities, to connect with our bank’s systems, giving customers a new way of interacting with the bank. It’s a pretty cool opportunity for a graduate.”

    – Fran Molloy

    Troy’s career path:

    >> Freelance web designer

    >> Bachelor of Information Technology, UTS

    >> Intern Placements – CBA, WiseTech Global

    >> Graduate software engineer, CBA


    This profile is brought to you in partnership with CBA.

    “I still wanted to help connect systems and create new things. IT and programming was a great way to do that.”

    artificial intelligence
    Fran Molloy

    Author: Fran Molloy

    FRAN MOLLOY is a freelance journalist and university lecturer whose career has spanned newspapers, radio and online publications. She writes about business, careers, research, science and environment.


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