Senior consultant

Serene Chia

One of Serene Chia’s favourite projects was building a software robot that skims your social media feed and messages you when it spots something it thinks you’d love.

Now, as a senior consultant in Deloitte’s analytics and cognitive area, Serene uses coding and business skills from her Bachelor of Business Information Systems degree. She also taps into hands-on know-how from placements in an insurance broking company, food manufacturer (her favourite part was taste-testing new products) and in Deloitte’s graduate program.

“Coming out of high school, I didn’t even know how to print screen,” Serene admits. Music and economics were her favourite subjects, and she was fascinated by the human behaviour aspect of economics, so she chose her degree through a process of elimination. Too squeamish for medicine or science, she preferred music as a hobby, and arts and commerce held no appeal.

“I thought the course would mix IT and business and I could get the best of both worlds,” she says. Though daunting at first, to Serene’s surprise, she found she really enjoyed coding.

“There’s a certain detailed, logical-thinking process you undergo,” she says. “I was intrigued by the human side, you’re essentially breaking down people’s thought processes and then translating them into clear steps.”

Communication skills are really important – “there are plenty of workshops using loads of coloured Post-It notes” – and she loves working on process-improvement projects.

“I have a real passion for making things better, faster, stronger, and merging that with technology to find ways to do things better.”

– Fran Molloy

Serene’s career path:

>> Bachelor of Business Information Systems, Monash University

>> 2 x 6-month Placements, Arthur J. Gallagher/SimPlot

>> Graduate, Deloitte

>> Consultant, Deloitte

>> Senior Consultant, Deloitte


This profile is brought to you in partnership with Deloitte.

Deloitte senior consultant Serene Chia stands next to a wooden wall smiling

I thought I could get the best of both worlds”

artificial intelligence
Fran Molloy

Author: Fran Molloy

FRAN MOLLOY is a freelance journalist and university lecturer whose career has spanned newspapers, radio and online publications. She writes about business, careers, research, science and environment.

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