Optimisation officer

    Jenice Aira Taguiam

    Jenice Aira Taguiam, Optimisation Officer, UnionBank
    Jenice Aira Taguiam, Optimisation Officer, UnionBank

    Not all maths grads become maths teachers! Jenice is using her skills to digitally transform one of the Philippines’ biggest banks.

    The world is changing fast, and that includes how we do banking – which means banks need STEM graduates with tech skills to help them drive the change.

    One such STEM graduate is Jenice Aira Taguiam. Jenice says she loved maths at school, which is why she went on to study a Bachelor of Applied Mathematics at the University of Asia and the Pacific. Now she has the seriously cool-sounding gig of Optimisation Officer at UnionBank – one of the biggest banks in the Philippines.

    Digital transformation

    Jenice explains that her role is all about helping all different parts of the bank digitally transform their processes. For example, one project she has worked on involved analysing the beginning, middle and end-of-day processes that take place at 210 different UnionBank branches across the Philippines, pinpointing those processes that take up a lot of time, and then automating as many of them as possible.

    And saving time makes more than just business sense. “Automating these processes decreases bank officers’ after-banking-hours tasks and allows them to go home early to their families,” Jenice explains.

    Jenice says she uses the skills she picked up in her maths degree all the time in her job at UnionBank. “Analytical thinking, problem solving, statistical and logical reasoning is very much used in my current job,” she says.

    Fighting fraud with AI

    In the world of STEM, Jenice says she is particularly excited to see how data analytics and Artificial Intelligence (AI) will transform loads of industries in the Philippines as businesses adapt to the digital age, and she loves being part of that transformation.

    One project Jenice is working on at UnionBank currently uses AI to help detect and act on fraudulent bank transactions in real-time.

    “We enabled real-time notifications on client transactions to instantly verify their validity and automatically conduct the necessary actions for such,” she explains. “Adding Artificial Intelligence to our fraud detection tools allowed us to deepen our analysis on the behavior of fraudulent transactions and improve efficiency and accuracy of fraud management.”

    And when she’s not using data and numbers to make the world a better, more efficient place? You’ll find Jenice binge-watching Korean dramas and chatting with friends!

    Check out more of our women in STEM profiles here.

     

    Gemma Chilton

    Author: Gemma Chilton

    Gemma has a degree in journalism from the University of Technology, Sydney and spent a semester studying environmental journalism in Denmark. She has been writing about science and engineering for over a decade.

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